FAQs

Where is Black Forest Deluxe located exactly?

Black Forest Deluxe is located in the idyllic village of Hinterzarten in the High Black Forest. The three exclusive suites are set in a quiet location, just a few minutes from the village center and hiking trails. The exact address is provided with your booking confirmation.

How do I reach the suites by car?

You can easily reach us via the B31 highway. Complimentary parking is available directly at the house.

Are there public transport options nearby?

Yes, Hinterzarten train station is only a short walk away and easy to reach. This allows you to explore the region comfortably without a car.

Is parking available at the property?

Yes, our guests can use complimentary parking spaces directly at the house.

What is the location and surrounding area like?

Our suites are centrally yet quietly located. Supermarkets, restaurants and cafés are only a few minutes away, and numerous hiking and cycling trails start right outside the door.

Is there Wi-Fi / internet?

Yes, all suites are equipped with fast Wi-Fi so you can easily browse, stream or stay in touch online.

Are the suites family-friendly?

Yes, each suite offers comfort for families. On request, we are happy to provide a travel crib and a high chair.

Are pets allowed?

Pets are welcome upon prior arrangement. Please let us know before booking if you plan to bring a pet.

Is there a minimum stay?

As a rule, our suites are available from a minimum stay of two nights. During the summer holidays we kindly ask for a minimum stay of four nights so you can enjoy your time with us in a relaxed way.

How many people can stay in each suite?

Each of our three suites offers generous space for up to six guests so you can fully enjoy your stay in a luxurious and comfortable atmosphere.

How can I book a suite?

You can book directly through our website. All booking details can be found on the “Booking” page.

Can I book directly through the website?

Yes, our website offers a secure booking form where you can conveniently select your preferred dates.

Which payment methods do you accept?

We accept bank transfer, credit card and PayPal. We are happy to discuss additional payment options individually.

Is an advance payment required?

No. There is no separate advance payment. The total amount is automatically charged 7 days before arrival.

Until when can I cancel if I am unable to come?

Free cancellation is possible up to 30 days before arrival (100% refund). For cancellations between 8 and 29 days before arrival, 50% will be refunded. From 7 days before arrival, a refund is no longer possible.

Do I need to confirm my booking?

After completing your booking, you will automatically receive a confirmation email with all important information.

From what time can I check into the suite?

Check-in is possible from 3:00 pm and is fully flexible.

Until what time do I have to check out?

Please check out by 10:00 am so we can prepare the suite for the next guests.

How does the check-in work?

You will receive all information for self check-in in good time by email.

Can I check in earlier or check out later?

Flexible times are possible depending on the availability of the suites. Please contact us in advance.

Is the kitchen fully equipped?

Yes, each suite features a modern kitchen including stove, oven, refrigerator, coffee machine, microwave, blender, toaster, dishes and all necessary cooking utensils.

Is breakfast available?

No, we do not offer breakfast. Our accommodation is designed as a cozy self-catering stay, giving you full flexibility to prepare your breakfast and meals just the way you like.

Are towels and bed linen provided?

Yes, fresh towels and bed linen are provided for every guest.

Are cleaning products available?

Yes, basic cleaning supplies such as dish soap and sponges are available.

Is there a TV or streaming services?

Yes, each suite has multiple TVs with streaming services.

Is there outdoor furniture?

Each suite has a private veranda with stylish outdoor furniture such as lounge chairs.

Are the suites accessible?

Our suites are not wheelchair accessible.

Is there a washing machine or dryer?

Yes, there is a shared washing machine and dryer available for a small fee.

Is there a safe?

Each suite has a safe in every bedroom.

Do the suites have separate bedrooms or open-plan layouts?

Each of the three Black Forest Deluxe suites has at least two bedrooms and a separate living area, allowing you to enjoy both privacy and comfort.

Are the suites air-conditioned or heated?

All suites are equipped with modern underfloor heating. There is no air conditioning, but large windows provide fresh air and natural ventilation.

Do the suites have terraces?

Yes, each suite has a private terrace overlooking the idyllic Black Forest landscape.

Is there an elevator in the building?

As it is a small, exclusive house, there is no elevator.

Are the suites in a quiet location or is there traffic noise?

Our suites are in a very quiet location in Hinterzarten. There is practically no traffic noise – ideal for rest and relaxation.

Can I book the suites for a romantic weekend?

Yes, the suites are perfect for couples looking to spend a quiet and luxurious weekend in the Black Forest.

Is there a minimum stay on weekends or public holidays?

On weekends and public holidays, the minimum stay is usually 2 nights. For longer stays we are happy to provide tailor-made offers.